Returns & Exchanges

At Primal Kitchen, we stand behind the quality of our products and want you to be fully satisfied with your purchase. If you are not completely happy with your order, we offer a 30-day return window for most unopened pantry staples.

1

Initiate Your Request

Contact our customer support team within 30 days of delivery with your order number and the reason for your return.

2

Prepare Your Package

Ensure that all items are unopened and in their original packaging, then securely pack them to prevent breakage during transit.

3

Ship Items Back

Affix the provided prepaid shipping label to your box and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned goods, we will issue a full refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing