Frequently Asked Questions

Everything you need to know about your Primal Kitchen orders.

What is the status of my order?

Once your order is placed, you will receive a confirmation email. When your package ships, we will send a second email containing your tracking number so you can follow its journey.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, please contact our support team to initiate a return or exchange for a full refund.

Do you offer international shipping?

Currently, we ship to all 50 U.S. states and select international territories. Shipping rates and delivery times vary depending on your location and will be calculated at checkout.

How do I subscribe and save on my favorite products?

You can choose the 'Subscribe & Save' option on any product page to receive automatic deliveries every 30, 60, or 90 days while saving 15% on every order.

Are your products keto and paleo friendly?

Yes, the majority of our products are specifically designed to be Keto Certified and Paleo Friendly, utilizing high-quality fats like avocado oil and avoiding refined sugars.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay.